Contact Scrap Trade

We’re Here to Help You Succeed

Whether you have questions about trading on our platforms, need technical assistance, or want to explore partnership opportunities, the Scrap Trade team is ready to assist you. Choose the contact method that best suits your needs.

Head Office

Scrap Trade Headquarters
Unit 27/191, McCredie Avenue
Smithfield, NSW 2175
Australia

Contact Information

General Enquiries

Have questions about our platforms, services, or how to get started?
📧 info@scraptrade.com.au

Account / Customer Support

Need help with your account, verification, trading issues, or platform usage?
📧 cs@scraptrade.com.au

Technical Support

Experiencing technical problems, bugs, or need help with app functionality?
📧 techsupport@scraptrade.com.au

Marketing & Partnerships

Interested in business partnerships, advertising, or collaboration opportunities?
📧 marketing@scraptrade.com.au

Administration

Corporate enquiries and administrative matters
📧 admin@scraptrade.com.au

Response Times

Customer Support: Within 24 hours
Technical Support: Within 12 hours for critical issues
General Enquiries: Within 48 hours
Emergency Support: Available through in-app chat for urgent matters

Regional Contact

UAE Operations

For specific enquiries about ScrapTrade.ae and UAE trading
📧 info@scraptrade.com.au

Other Ways to Connect

In-Platform Support

Already have an account? Access support directly through:

Web: Help Center in your dashboard
Mobile App: Support section in settings menu
Live Chat: Available during business hours

Frequently Asked Questions

Before reaching out, you might find quick answers in our comprehensive FAQ section covering:

Account setup and verification
Posting and managing listings
Payment and transaction processes
Safety and security guidelines
Platform features and functionality

Visit Our FAQ Page

Visit Us

Planning to visit our headquarters? We welcome traders and partners by appointment. Please email info@scraptrade.com.au to schedule a visit.

Office Hours:
Monday – Friday: 9:00 AM – 5:00 PM AEDT
Saturday – Sunday: Closed

Business Enquiries

For Potential Partners

If you’re interested in:

Regional licensing opportunities
White-label platform solutions
Strategic partnerships
Investment opportunities

Contact: marketing@scraptrade.com.au

For Media and Press

Media enquiries, press releases, and interview requests:
Contact: marketing@scraptrade.com.au

We Value Your Feedback

Your input helps us improve our platforms and serve you better. Whether you have suggestions for new features, feedback on your experience, or ideas for how we can enhance our services, we want to hear from you.

Share your thoughts: cs@scraptrade.com.au

Get Started Today

Ready to start trading? Join thousands of scrap metal traders worldwide:

🇦🇪 ScrapTrade.ae – scraptrade.ae
🌍 Scrap Trade Online – scraptradeonline.com
🇦🇺 ScrapTrade Australia – scraptrade.com.au

Thank you for choosing Scrap Trade. We look forward to hearing from you!